Company Information
Fiori Boutique is a sub-brand operating under the umbrella of Bertlie LLC, a registered company in [jurisdiction]. While Fiori Boutique is not a separately registered entity, all products, services, and transactions made through Fiori Boutique are managed and governed by Bertlie LLC. Any references to "we," "us," or "our" in these terms refer to Bertlie LLC and its sub-brand, Fiori Boutique.
Merchant Terms and Conditions
1. Introduction
Welcome to Fiori Boutique. These Terms and Conditions govern the use of our website and services. By placing an order with us, you agree to these terms in full.
2. Products and Services
- Floral Arrangements: We pre-designed flower bouquets and arrangements for various occasions.
- Additional Products: We may offer complementary items such as vases, cards, or gifts.
- Customization: Special requests for custom designs are available. Please contact us for further assistance.
3. Pricing and Payments
- Currency: All prices are listed in USD.
- Payment Methods: We accept major credit and debit cards, PayPal, and other approved payment gateways.
- Taxes: Prices include applicable taxes unless otherwise stated.
- Promotions and Discounts: Discounts are applied according to promotion codes and terms at checkout. Offers cannot be combined unless explicitly stated.
4. Orders
- Order Confirmation: Once you place an order, you will receive an email confirming the details.
- Order Changes: Changes to orders must be made within 12 hours of order placement by contacting our customer service team.
- Custom Orders: Custom flower arrangements may require additional processing time, which will be communicated during order placement.
- Substitution Policy: In the event that certain flowers or materials are unavailable, we reserve the right to substitute with items of equal or greater value while maintaining the overall style and quality of the arrangement.
5. Delivery Terms
- Delivery Areas: We provide local and national deliveries, subject to availability. Some locations may have limited delivery options.
- Delivery Timeframes:
- Same-Day Delivery: Orders must be placed by 2 PM for same-day delivery.
- Next-Day or Scheduled Delivery: Please, contact us to schedule the delivery.
- Delivery Fees: Delivery charges are calculated based on the destination and delivery speed selected during checkout - $30 delivery fee.
- Recipient Unavailability: If the recipient is not available at the time of delivery, we will attempt to contact them and reschedule. If delivery cannot be completed, the flowers may be left in a safe location or returned to the shop (depending on your instructions).
6. Cancellations
- Order Cancellations: Cancellations must be requested at least 12 hours before the scheduled delivery time. Custom orders are non-cancellable once production begins.
- Refunds for Cancellations: If a cancellation is made within the allowed time, a full refund will be issued to the original payment method. Late cancellations may incur a fee or be ineligible for refunds.
7. Returns, Refunds, and Replacements
- Damaged or Incorrect Deliveries: If you receive a damaged or incorrect item, please notify us within 24 hours of receipt. We will either issue a replacement or provide a refund.
- Non-Refundable Items: Perishable goods such as flowers are non-refundable unless there is a quality issue.
- Refund Process: Once a refund is approved, it may take 3-5 business days for the funds to reflect in your account, depending on your bank or payment provider.
8. Customer Responsibilities
- Accurate Information: Customers are responsible for providing accurate delivery and contact details. Fiori Boutique is not liable for failed deliveries due to incorrect information.
- Handling of Goods: Once the flowers are delivered, the customer is responsible for proper care. Please refer to the care instructions provided.
9. Privacy and Data Protection
- Data Collection: We collect personal information such as your name, address, payment information, and order history to process your orders.
- Data Use: Your information is used solely for the purpose of fulfilling your orders, customer service communication, and marketing (if you opt-in).
- Third-Party Sharing: We do not share your data with third parties, except when necessary to process your order (e.g., payment processors or delivery services).
- Data Security: We take reasonable measures to protect your personal information from unauthorized access, but we cannot guarantee complete security due to the nature of online transactions.
10. Intellectual Property
- Website Content: All content on our website, including text, images, logos, and designs, is the intellectual property of Fiori Boutique and cannot be used without prior written consent.
- Usage Rights: Customers may view and print content from the website for personal use only. Any other use, including reproduction for commercial purposes, is prohibited.
11. Limitation of Liability
- Product Quality: We guarantee that our flowers will be fresh and of high quality upon delivery. However, due to the perishable nature of flowers, Fiori Boutique cannot be held liable for the condition of the flowers beyond 48 hours of delivery.
- External Factors: We are not responsible for delivery delays due to factors beyond our control, such as weather conditions, traffic, or courier issues.
- Maximum Liability: In the event of a dispute or claim, Fiori Boutique's maximum liability will not exceed the value of the order in question.
12. Amendments to Terms and Conditions
- Modifications: Fiori Boutique reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.
- Customer Notification: Significant changes to the terms will be communicated to customers via email or a notice on our website.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United States of America. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in the United States of America.
14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at: